Frequently Asked Questions

Bookings

How can I contact you?


You can contact us via a number of methods: Email: bookings@executivechauffeurnorthwest.com Phone: 0151 305 0272 Text/Whatsapp: +447809156656 Facebook: www.facebook.com/executivechauffeur Instagram: www.instagram.com/executivechauffeurnorthwest/ Twitter: www.twitter.com/ChauffeurWest




Do you operate Night and Day?


Yes. We provide Chauffeur Services 24/7, 364 days of the year. We do not operate on Christmas day to allow everybody to spend it with thier families.




When do I need to book?


We advise that you book as soon as you have your travel details. We will take bookings upto 12-18 months in advance.




Can I book last minute?


Yes. We accept last minute bookings providing we have vehicles and drivers available. Full payment will be required if your journey starts within 28 days.




Do you provide Child Car Seats?


Yes. We have a selection of Britax child car seats that we can provide free of charge. We will require the childs age and weight when booking to ensure the correct car seat is used. If required we can tell you exactly which car seat we intend to use therefore allowing you to check the suitability for your child for your peace of mind. If you would rather use your own child car seat, we are more than happy to look after this until you return and we will bring it back when we pick you up.




Can I use my own Child Car Seat?


Yes. Some people choose to take their own child car seats on holiday with them so we are more than happy for you to use your car seat in our vehicles. If you are not intending to take the car seat on holiday with you, we are more than happy to look after this until you return and we will bring it back when we pick you up.





Payments

Are your prices fixed?


Yes. Once you have provided your journey details along with any additional requests, we will present you with a bespoke and competitive quote which will be inclusive of all costs. Additional costs may be incurred if you make any changes to your booking or if your flight is delayed beyond the complimentry 1 hour waiting time for Airport Arrivals.




When do I need to pay?


To confirm the booking we require a deposit of £50 or 20% of the total cost (whichever is greater). The outstanding amount is required to be paid at least 28 days prior to your journey commencing. If you are booking at short notice and your journey starts within 28 days the full amount will be required to be paid when booking. For same day bookings we can accept in-vehicle card payments.




Are parking charges and tolls included?


We provide you with a bespoke and competitive quote which includes any tolls, airport drop off fees and airport parking charges. Additional costs may be incurred if your flight is delayed beyond the complimentry 1 hour waiting time for Airport Arrivals.




How do I pay for my booking?


We accept all major Debit and Credit Cards including AMEX via the iZettle's secure payment platform. We securley process card payments by sending you a secure link(Pay by Link) either by text, WhatsApp or email which will allow you to pay online via the iZettle platform when convenient for you.




Can I pay using Cash?


No. Cash payments are not accepted and all journeys must be pre-paid, on account or for same day bookings, card payments can be made in your vehicle.





Airport Transfers

What if my Flight is delayed?


Your Chauffeur will track your flight to ensure they are at the Arrivals area 30 minutes after your flight has landed. One hour waiting time is included in your Airport Transfer 'Meet & Greet' service. Any delays that go beyond the complimentry 1 hour waiting time will incurr a small additional charge. Please ask when booking what the additional waiting charge is for your airport. These additional costs may be covered by your travel insurance.




How much will I be charged for Airport Tolls and Parking Fees?


The cost of drop off and pick ups vary from airport to airport. We will always aim to keep the costs to a minimum. The price quoted for your Airport Transfer will include any airport drop off fees or parking charges. Any delays that go beyond the complimentry 1 hour waiting time for Aiport Arrivals will incurr a small additional charge. Please ask when booking what the additional waiting charge is for your airport. These additional costs may be covered by your travel insurance.




Do you provide an Airport 'Meet & Greet' Service?


Yes. All our Chauffeur Airport Transfers include a 'Meet & Greet' service as standard. Your Chauffeur will be waiting for you at the Arrivals area 30 minutes after your flight has landed. They will have a name board with either the Passenger or Business name. Your Chauffeur will offer to assist with your luggage and escort you to your vehicle. Our 'Meet & Greet' service includes 1 hour waiting time for all arrivals.




How will I find my Driver?


You will be provided with your Chauffeurs details upto 3 days prior to your journey including a mobile number on which you will be able to call or text your driver. Our Airport Arrivals 'Meet & Greet' Service means that your Chauffeur will be waiting for you at the Airport Arrivals area. They will have a name board with either the Passenger or Business name so that you can easily identify them.




What if my Flight arrives early?


Your Chauffeur will track the progress of your flight and if an early arrival is anticipated, they will make every effort to meet you early, although this isn't always possible depending on where they are travelling from.





Your Journey

Can I smoke in the vehicle?


No. It is against the law to smoke in a private hired vehicle.




Do you provide phone charging facilities?


There are multiple USB sockets to charge your phone both in the front and rear of the vehicle. If you do not have access to your own phone cable, your driver will have a selection of charging cables available for the most popular makes of phone (Apple, Samsung etc).




Do you provide bottled water?


Yes. We provide premium bottled water for each journey, just tell us whether you would like Still or Sparkling water when booking.




Will I be notified when my car arrives?


Your Chauffeur will always to aim to arrive 5-10 minutes before the agreed time which will allow for any final preperations such as getting your drinks from the cooler. They will also send you a text to inform you that they have arrived at the pick up location. This is not to hasten you, but to let you know that they have arrived and are ready when you are.




Can I have alcohol during my journey?


Yes. We are fully licensed to supply alcohol for your journey. Whether you would like a few bottles of beer, a bottle of Champagne or your favourite spirit and accompanying mixer. Just tell us what you want and your Driver will have it ready for you when they arrive to pick you up.





Other Questions

Will my Chauffeur be able to recommend Restaurants and Hotels.


Yes. Your Chauffeur will be able to recommend restaurants and hotels (depending upon location), these recomendations will always be based on personal experience. In some circumstances we are able to obtain a discount for our clients from a select number of restaurants and hotels that we regularly work with.





Your Chauffeur & Vehicle

Will my Chauffeur wear a suit and tie?


Yes. All our drivers will be smartly presented and in a 3 piece suit, shirt and tie.




Will the car be cleaned?


Our cars are valeted prior to every booking.




What if I can't find my Chauffeur?


You will be provided with your Chauffeurs details upto 3 days prior to your journey including a mobile number on which you will be able to call or text your driver.




Will my privacy be respected?


All our Chauffeurs are discreet and will never discuss any conversations that take place during a journey. A number of our Drivers are Ex-Military and have held a DV (Developed Vetting Security Clearance). Particulary useful for Corporate or Celebrity clients.




Will my Chauffeur help with luggage?


Yes, your Chauffeur will always be ready to assist with your luggage and load it into the vehicle. For Airport Transfers your Chauffeur will 'Meet & Greet' you at the arrivals area and assist you with your luggage.




Will my Chauffeur provide an umberella if required?


Your Chauffeur will have a large umberella available should it be required and will be happy to assist you in attempting to stay dry.




Can I contact my Driver direct?


Yes. You will be provided with your Chauffeurs details upto 3 days prior to your journey including a mobile number on which you will be able to call or text your driver.





COVID-19

Will my Chauffeur wear a Face Mask?


While COVID-19 remains an issue, your Chauffeur will always wear a Face Mask / Covering thoughout your Journey for your Protection.




What if I forget my Hand Sanitiser?


Your driver will have hand sanitiser available for you to use.