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  • How can I contact you?
    You can contact us via a number of methods: Email: bookings@executivechauffeurnorthwest.com Phone: 0151 305 0272 Text/Whatsapp: +447809156656 Facebook: www.facebook.com/executivechauffeur Instagram: www.instagram.com/executivechauffeurnorthwest/ Twitter: www.twitter.com/ChauffeurWest
  • Do you operate Night and Day?
    Yes. We provide Chauffeur Services 24/7, 364 days of the year. We do not operate on Christmas day to allow everybody to spend it with thier families.
  • When do I need to book?
    We accept bookings from up to a few hours prior to the journey. We advise that you book as soon as you have your travel details as availability of vehicles is likely to reduce.
  • Can I book last minute?
    Yes. We accept last minute bookings providing we have vehicles and drivers available. Full payment will be required if your journey starts within 28 days.
  • Do you provide Child Car Seats?
    Yes. We have a selection of Britax child car seats that we can provide free of charge. We will require the childs age and weight when booking to ensure the correct car seat is used. If required we can tell you exactly which car seat we intend to use therefore allowing you to check the suitability for your child for your peace of mind. If you would rather use your own child car seat, we are more than happy to look after this until you return and we will bring it back when we pick you up.
  • Can I use my own Child Car Seat?
    Yes. Some people choose to take their own child car seats on holiday with them so we are more than happy for you to use your car seat in our vehicles. If you are not intending to take the car seat on holiday with you, we are more than happy to look after this until you return and we will bring it back when we pick you up.
  • Are your prices fixed?
    Yes. Once you have provided your journey details along with any additional requests, we will present you with a bespoke and competitive quote which will be inclusive of all costs. Are quotes are valid for 7 days unless stated otherwise.
  • Are parking charges and tolls included?
    We provide you with a bespoke and competitive quote which includes any tolls, airport drop off fees and airport parking charges.
  • When do I need to pay?
    To confirm the booking we require a deposit of £50 or 20% of the total cost (whichever is greater). The outstanding amount will be due 28 days prior to your journey commencing. If you are booking at short notice and your journey starts within 28 days the full amount will be required to be paid when booking. For same day bookings we can accept in-vehicle card payments.
  • How do I pay for my booking?
    We accept all major Debit and Credit Cards including AMEX via the iZettle's secure payment platform. We securley process card payments by sending you a secure link (Pay by Link) either by text, WhatsApp or email which will allow you to pay online via the iZettle platform when convenient for you.
  • Can I pay using Cash?
    No. Cash payments are not accepted and all journeys must be pre-paid, on account or for same day bookings, card payments can be made in your vehicle.
  • Will I be notified when my car arrives?
    Your Chauffeur will always to aim to arrive 5-10 minutes before the agreed time which will allow for any final preperations such as getting your drinks from the cooler. They will also send you a text to inform you that they have arrived at the pick up location. This is not to hasten you, but to let you know that they have arrived and are ready when you are.
  • Do you provide phone charging facilities?
    There are multiple USB sockets to charge your phone both in the front and rear of the vehicle. If you do not have access to your own phone cable, your driver will have a selection of charging cables available for the most popular makes of phone (Apple, Samsung etc).
  • Do you provide bottled water?
    Yes. We provide premium bottled water for each journey, just tell us whether you would like Still or Sparkling water when booking.
  • Can I have alcohol during my journey?
    Yes. We are fully licensed to supply alcohol for your journey. Whether you would like a few bottles of beer, a bottle of Champagne or your favourite spirit and accompanying mixer. Just tell us what you want and your Driver will have it ready for you when they arrive to pick you up.
  • Can I smoke in the vehicle?
    No. It is against the law to smoke in a private hired vehicle.
  • How will I find my Driver?
    You will be provided with your Chauffeurs details upto 3 days prior to your journey including a mobile number on which you will be able to call or text your driver. Our optional Airport Arrivals 'Meet & Greet' Service means that your Chauffeur will be waiting for you at the Airport Arrivals area. They will have a name board with either the Passenger or Business name so that you can easily identify them.
  • Do you provide an Airport 'Meet & Greet' Service
    Yes. Our Chauffeur Airport Transfers offer an optional 'Meet & Greet' service. This is included in the price for all Corporate and Business Airport Transfers. Your Chauffeur will be waiting for you at the Arrivals area 30 minutes after your flight has landed. They will have a name board with either the Passenger or Business name. Your Chauffeur will offer to assist with your luggage and escort you to your vehicle. Our optional 'Meet & Greet' service includes 1 hour waiting time for all arrivals.
  • What if my Flight is delayed?
    Your Chauffeur will track your flight to ensure they arrive at the Airport 30 minutes after your flight has landed. One hours waiting time is included with our optional Airport Transfer 'Meet & Greet' service.
  • What if my Flight arrives early?
    Your Chauffeur will track the progress of your flight and if an early arrival is anticipated, they will make every effort to meet you early, although this isn't always possible depending on where they are travelling from.
  • How much will I be charged for Airport Tolls and Parking Fees?
    The cost of drop off and pick ups vary from airport to airport. We will always aim to keep the costs to a minimum. The price quoted for your Airport Transfer will include any airport drop off fees or parking charges.
  • Will my Chauffeur wear a tie?
    Yes. All our drivers will be smartly presented wearing a shirt and tie.
  • What if I can't find my Chauffeur?
    You will be provided with your Chauffeurs details upto 3 days prior to your journey including a mobile number on which you will be able to call or text your driver.
  • Can I contact my Driver direct?
    Yes. You will be provided with your Chauffeurs details upto 3 days prior to your journey including a mobile number on which you will be able to call or text your driver.
  • Will my Chauffeur help with luggage?
    Yes, your Chauffeur will always be ready to assist with your luggage and load it into the vehicle. For Airport Transfers you can include the optional 'Meet & Greet' service were your Chauffeur will meet you at the arrivals area and assist you with your luggage. This is included as standard with all Business and Corporate Airport Transfers.
  • Will my Chauffeur provide an umberella if required?
    Your Chauffeur will have a large umberella available should it be required and will be happy to assist you in attempting to stay dry.
  • Will my privacy be respected?
    All our Chauffeurs are discreet and will never discuss any conversations that take place during a journey. A number of our Drivers are Ex-Military and have held a DV (Developed Vetting Security Clearance). Particulary useful for Corporate or Celebrity clients.
  • Will the car be cleaned?
    Our cars are valeted prior to every booking.
  • Will my Chauffeur be able to recommend Restaurants and Hotels.
    Yes. Your Chauffeur will be able to recommend restaurants and hotels (depending upon location), these recomendations will always be based on personal experience. In some circumstances we are able to obtain a discount for our clients from a select number of restaurants and hotels that we regularly work with.
  • Will my Chauffeur wear a Face Mask?
    Your driver will always have a face mask / covering available as well as spare disposable masks for passengers if required. If you would like your driver to wear a facemask / covering during your journey just let us know, or ask your driver on the day.
  • What if I forget my Hand Sanitiser?
    Your driver will have hand sanitiser available for you to use.
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